1. Introduction
NeoPulse (PVT) LTD ("we", "our", "us") operates multiple digital platforms including:
- AutoNova Merchant
- AutoNova Customer
- Locum: Healthcare Jobs
- Related websites and services
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our applications and website.
By using our services, you agree to the practices described in this Policy.
2. Information We Collect
2.1 Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Profile images
- Business details (for merchants)
- Professional credentials (for Locum: Healthcare Jobs users)
- Vehicle details (for AutoNova users)
- Login and authentication data (OTP, tokens)
2.2 Usage and Technical Data
We automatically collect:
- Device type, model, OS version
- App version and bundle ID
- IP address and network data
- Log files and timestamps
- Crash reports
- Performance metrics
- Session duration
- Analytics events
2.3 Location Data
When enabled, we may collect:
- Approximate location
- GPS coordinates (for matching services)
Location is used only for service functionality and is not permanently stored unless required.
2.4 Images and Files
We collect:
- Profile photos
- Vehicle images
- Documents
- Uploaded media files
All uploads are securely stored.
2.5 Payment and Subscription Data
For paid services:
- Subscription plan
- Billing status
- Renewal dates
- Purchase confirmations
We do not store credit card details. Payments are processed by Apple, Google, and RevenueCat.
3. How We Use Your Information
We use data to:
- Create and manage accounts
- Verify identity
- Provide core services
- Match users and merchants
- Process subscriptions
- Send notifications
- Improve performance
- Detect fraud
- Provide customer support
- Comply with laws
We do not sell personal data.
4. Data Sharing and Disclosure
4.1 Service Providers
We may share information with:
- Firebase / Google Analytics
- Crashlytics
- RevenueCat
- Cloud hosting providers
- SMS providers
- Map services
These partners process data only on our instructions.
4.2 Platform Users
Limited data is shared between users when required for service delivery (for example: quotations, contact info).
4.3 Legal Authorities
When required by law, court orders, or regulatory authorities.
4.4 Business Transfers
In case of merger, acquisition, or asset sale.
5. Data Security
We use industry-standard measures including:
- HTTPS/TLS encryption
- Secure authentication
- Access controls
- Encrypted storage
- Firewall protection
- Monitoring systems
No system is 100% secure, but we take reasonable precautions.
6. Data Retention
We retain data:
- While accounts are active
- As required for legal compliance
- For dispute resolution
- For audit purposes
After deletion requests, data is removed or anonymized within reasonable timeframes.
7. Your Rights
You may request:
- Access to your data
- Correction of data
- Deletion
- Data export
- Restriction of processing
- Withdrawal of consent
Contact: support@neopulse.lk
8. Children's Privacy
Our services are intended for users aged 18+. We do not knowingly collect data from children.
9. International Data Transfers
Data may be processed in:
- Sri Lanka
- United States
- Europe
- Asia-Pacific
We ensure appropriate safeguards for international transfers.
10. Third-Party Services
Our apps integrate third-party platforms. Their privacy practices are governed by their own policies. We encourage reviewing those policies.
11. Changes to This Policy
We may update this policy. Material changes will be notified via:
- Website
- In-app notification
Continued use means acceptance.
12. Contact Information
Company: NeoPulse (PVT) LTD
Address: B31, Rathmal Mawatha, Polgahawela Road, Kegalle, Sri Lanka
Email: support@neopulse.lk
Phone: +94 71 762 1100
13. Governing Law
This Policy is governed by the laws of Sri Lanka.